Shipping Information
For the US, we offer shipping to residential and business addresses within the Lower 48 States. And we DO NOT ship to PO BOXES or APO. Kindly note that our products are tax-inclusive for all areas we serve. You will not be charged extra tax when purchasing at our online store.
Sometimes the delivery warehouse is different, and the goods will be sent in multiple packages.
We will send a shipping confirmation email to you once the order has shipped. The carrier is USPS/FedEx/Amazon Logistics/UPS/YunExpress.
Please note that you may experience shipping delays during the holiday season.
Tracking the Delivery
Once your order has been shipped, you will receive an email notifying you that your package is in transit. Your shipping confirmation email will include a tracking number to track your items with the applicable carrier.
For more shipping information, send an email to customerservice@kaygosafety.com. We will get back to you in 24 hours.
Order Cancellation & Shipping Changes
| STAGE | Before Shipping | After Shipping |
|---|---|---|
| Order Cancellation | No charge fee. | If your order is shipped and cannot be modified, you may reject the package, and 20% of the cost will be charged as a cancellation fee. The customer is also responsible for the return shipping cost. The customer may arrange the return shipment by himself. |
| Change of Address | No charge fee. | If you want to change your address, $20 will be charged as a processing fee. |
| Exchanges | No charge fee. | If you want to exchange your orders, we will charge an additional 20% processing fee, and the customer is also responsible for the exchange shipping cost. |